Well, I came here on a referral.. First time...Bad Water pump. As I arrived around 7:30am, I patiently waited for 8:00 for opening. At 7:45 I saw this lovely lady rushing in, turning on lights, unlocking the door, etc... I realize she worked there... There was a sense of urgency in her to get to work, help people and just start the business of the day. I didn't want to walk in immediately because I saw that she did have a cup of coffee in her hand so I waited until 8:00 and ask her if it was okay if I could come in ..she said sure, come on in. I thought the art of customer service was dead but she restored my hope in basic humanity, her overall kindness, concern and spirit was refreshing. Her name is Joann.. I knew it was going to be a good day because that's my mother's name. Anywho, I explained to her what my issue was and she explained it to the technician, and found out what the problem was. I brought my laptop into work although I wasn't sure I would be able to. She insisted that I make myself at home. I think I did. The gentleman who worked on my car "Ben" is awesome, knowledgeable and professional.. he'll give you a few jokes in the process... refreshing. Brent, Thank you so much. Problem explained, problem fixed. No more pep boys for me...I think I love them! Joann you're a saint. God bless them all.
We are so glad you found us and that you are pleased. Welcome to our car family!! We strive very hard to provide an experience unlike anyone around. We look forward to serving you again when you need us. Thanks again for the feedback. We really appreciate it
- Snellville Auto Center